Bit Jelly's Terms and Conditions — Complete Guide

These Terms and Conditions ("Terms") apply to the Bit Jelly platform and all its services. Bit Jelly is an online gaming and Sports Betting platform operated for users in Bangladesh.

These Terms constitute a legal agreement between the user and Bit Jelly. By accessing the platform, creating an account, or using any of its services, you fully accept these Terms.

• Bit Jelly reserves the right to amend these Terms and Conditions at any time.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• These Terms and Conditions have been prepared in English and this version shall be considered the definitive text.
• In the event of any dispute, the decision of Bit Jelly's management shall be considered final.

You must be 18 years of age or older to open an account at Bit Jelly. Providing accurate and truthful information at the time of registration is mandatory.

• Each individual may only create one account. If multiple accounts are found belonging to the same person, all will be cancelled.
• Your account password and login details must be kept strictly confidential. You must not allow anyone else to access your account.
• Any suspicious activity on your account must be reported to Bit Jelly Support immediately.
• A copy of your National ID or passport may be requested for KYC (Know Your Customer) verification.
• Accounts opened with false information may be cancelled and funds forfeited.

Bit Jelly supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

• A minimum deposit amount applies — the current limit is shown on the Promotions page.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests are generally processed within 15 minutes to 24 hours.
• Large withdrawals may be delayed if KYC verification has not been completed.
• In the case of suspicious transactions, Bit Jelly may temporarily hold withdrawals pending investigation.
• Withdrawals to third-party accounts are strictly prohibited.

Deposits are generally credited to your account instantly. If you experience any issues, contact our 24/7 support team with your transaction reference number.

Bit Jelly regularly offers a variety of bonuses and promotional deals. Each offer has its own terms and conditions, detailed on the promotions page.

• The welcome bonus is available to new members one time only.
• Wagering requirements must be met before bonus funds can be withdrawn.
• A deadline applies for meeting wagering requirements — the bonus will be forfeited upon expiry.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• If bonus abuse is suspected, Bit Jelly reserves the right to cancel the bonus and investigate the account.
• Bit Jelly may modify or cancel any bonus offer at any time.

Bit Jelly offers Sports Betting, Live Casino, slots, fish games, and more. Each game has its own set of rules.

• Once a bet has been placed, it cannot be cancelled unless a specific cash-out option applies.
• If an event is cancelled or postponed, the bet amount will be refunded — specific rules apply.
• If incorrect odds are displayed due to a technical error, Bit Jelly reserves the right to make corrections.
• In the event of any dispute over a game result, Bit Jelly's server logs shall serve as the definitive evidence.
• Maximum bet limits may vary depending on the game and event.
• In Live Casino games, the dealer's decision is final — disputes will not be accepted unless a technical error is proven.

Sports Betting covers cricket, football, kabaddi, and a range of international tournaments. Separate rules may apply to each sporting event.

The following activities are strictly prohibited on Bit Jelly. If proven, strict action will be taken:

• Using automated bots, scripts, or software to play games or place bets.
• Using the platform for money laundering or any other illegal financial activity.
• Creating multiple accounts to claim bonus benefits.
• Attempting unauthorized access to or hacking of another user's account.
• Intentionally exploiting any bug or vulnerability in the platform for personal gain.
• Placing bets using match fixing or insider information.
• Threatening or harassing other users.

Bit Jelly reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Violation of any provision of these terms and conditions.
• If the documents required for KYC verification are not submitted within the specified timeframe.
• Required for security investigations.
• If a user submits a request to close their own account.
• If the account has been inactive for an extended period.

Prior to closing an account, Bit Jelly will generally notify the user by email or in-app notification. However, accounts may be closed without notice in cases of serious violations.

Bit Jelly takes the protection of your personal information seriously. Your data is collected, used, and safeguarded in accordance with our Privacy Policy.

• Your personal information is never sold to third parties.
• Information is not disclosed to any authority except where required by law.
• All data is secured with SSL encryption.
• You have the right to request deletion of your data — however, certain information may be retained for a specified period for legal compliance.

For more details, visit our Privacy Policy View the page.

Bit Jelly believes gaming should be a form of entertainment — not a source of income. We encourage all our members to game responsibly.

• You have the option to set your own deposit limits, session time limits, and loss limits.
• Use the cooling-off period to take a temporary break from the platform.
• You may use the Self-Exclusion option for a longer-term break from the platform.
• If you notice signs of gaming addiction, please seek professional help.
• Use parental controls to prevent minors from accessing the platform.

Bit Jelly is not liable for the following:

• If a game or bet is affected by internet disconnection or a technical issue.
• If a loss occurs due to the user's own negligence or inaccurate information.
• Due to delays or failures on the part of third-party payment gateways.
• If service is disrupted due to unforeseen circumstances such as natural disasters or government-imposed restrictions.
• If a user shares their account credentials with others and suffers a loss as a result.

Bit Jelly always strives to ensure the smooth operation of the platform. However, any compensation for service disruptions is limited to the value of the transaction in question.

Bit Jelly reserves the right to amend these Terms and Conditions, in part or in full, at any time. When changes are made:

• A notification will be sent to the registered email address before any significant changes take effect.
• The effective date of updated terms will be stated at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• If you do not agree to the updated terms, you may request to close your account.

If you have any questions or complaints regarding these Terms and Conditions, please contact our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Chat with us directly from any page on the platform.
• Email: [email protected] (responses are typically provided within 24 hours).
• Find answers to common questions on our FAQ page — View FAQs।