Bit Jelly's Privacy Policy — Our commitment to protecting your data

The first step in Bit Jelly's Privacy Policy is transparency — letting you know exactly what data we collect. Information is gathered in two main ways: what you provide directly, and what is collected automatically through your use of the platform.

Information You Provide Directly:

• Full name, date of birth, email address, and mobile number collected at registration.
• A photo of your national ID or passport for KYC verification.
• Mobile banking details for deposits and withdrawals (bKash/Nagad/Rocket number).
• Messages and information you provide when contacting support.

Automatically Collected Information:

• IP address, browser type, and operating system.
• Date, time, and session details of platform access.
• Analytics data on pages visited and time spent on the platform.
• Device identifier (for mobile app usage).

Bit Jelly uses your data only for necessary and legitimate purposes. The table below clearly outlines what information is used for and why:

Bit Jelly will never use your data for any purpose not described in this Privacy Policy. If we ever need to use it for a new purpose, you will be notified in advance and your consent will be obtained where required.

Bit Jelly never sells your data. However, there are specific situations where limited information may need to be shared:

• Payment Processor: Necessary payment information is shared with bKash, Nagad, or Rocket to process deposits and withdrawals.
• Law Enforcement: Relevant data may be disclosed in response to a court order or lawful investigation.
• Game Providers: Limited session data may be shared with game software providers for the purpose of managing gameplay.
• Anti-Fraud System: Anonymized data may be shared with security partners for fraud detection purposes.

In all of the above cases, third parties are bound by strict agreements to protect your data. They may only use the information for the specified purpose — any use beyond that is strictly prohibited.

The Bit Jelly website uses cookies. Cookies are small files stored in your browser that help the website remember your preferences.

• Essential Cookies: Used to maintain login sessions and ensure security — the site cannot function properly without these.
• Performance Cookies: Used to understand which parts of the site are most used — helping us improve our services.
• Functionality Cookies: Used to remember your language and display preferences — making your experience smoother.
• Marketing Cookies: Used to show relevant offers — you have the option to turn these off.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

Bit Jelly uses industry-standard technology and practices to keep your data secure. Our security infrastructure is regularly tested and updated.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication is available.
• Suspicious login attempts are automatically detected and blocked.
• Regular security audits and penetration testing are conducted.

Data Retention Period: Your data is retained for as long as your account remains active. After account closure, certain data may be kept for a defined period as required by law — typically up to 5 years — after which it is securely deleted.

Under Bit Jelly's Privacy Policy, you have the following rights over your personal data. To exercise any of these rights, please contact our support team:

• Right to Access: You can request to know what personal data we hold about you.
• Right to Rectification: You may request that inaccurate or outdated information be updated.
• Right to Erasure: You may request deletion of specific data — this will be honored unless a legal obligation requires otherwise.
• Right to Data Portability: You may request a copy of your data in a commonly used, machine-readable format.
• Right to Object: You have the option to opt out of marketing communications.
• Right to Restrict Processing: You may request that processing of your data be restricted under certain circumstances.

Requests are typically responded to within 30 business days. For complex cases, it may take longer — you will be notified in advance if that is the case.

Bit Jelly strictly prohibits anyone under 18 from using the platform. We never knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• If any data belonging to a minor is found in our database, it will be deleted immediately.
• If a parent or guardian has concerns, they can contact us directly — we will act promptly.

Bit Jelly is not responsible for the privacy practices of any external websites linked from the platform. Please review the privacy policy of any third-party site before visiting it.

Game software providers have their own privacy policies. Bit Jelly ensures your data is protected through contractual agreements with them, but we recommend reviewing their individual policies as well.

Bit Jelly reserves the right to update this Privacy Policy, in part or in full, at any time. When changes are made, we will take the following steps:

• A notification will be sent to your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms.
• You can contact support to understand what has changed from the previous version.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our dedicated privacy team. We take every request seriously.

• Live Chat: Live chat support is available from any page on the platform — active 24/7.
• Email: [email protected] — responses are typically provided within 24 hours.
• FAQ: For answers to common questions Our FAQ Page View.

To request deletion or correction of your data, you may be asked to verify your identity. This is a security measure to ensure no one else can modify your information.